Machine help & refunds

Bought something from one of our machines and it went wrong? Tell us here. We handle refunds and repairs ourselves; you do not need to go through the facility’s staff.

Prefer to contact us directly?

Email [email protected]

Before you start

Find the machine ID

It is printed on the help label on the front of the machine, next to the payment panel. If you cannot find it, leave it blank and tell us where the machine is instead.

Example label. The ID on your machine will be different.

Have the time and amount handy

An approximate time and the amount you paid help us match your purchase. You never need to give us your full card number.

Report a problem

Machine ID On the help label. Leave blank if you cannot find it.

Where is the machine? Facility and room, for example “staff break room”

What happened?

When? Approximate is fine

Amount Optional

How did you pay? Optional

Your email So we can reply

Phone Optional

Anything else Optional

Please do not submit Social Security numbers, identification images, medical information, or confidential documents through this form. Do not enter a full card number.

What happens next: we match your report to the machine’s records and reply by email. Sending this does not cost anything. If the form does not work, email [email protected].

Quick answers

The questions people usually have at the machine.

Why was I charged?

If you were charged and nothing came out, charged twice, or charged the wrong amount, report it with the form and we will look it up.

How do I get a refund?

Send the form or contact us directly. We check the machine’s records and reply to you.

The machine is empty or broken

Choose “Machine is empty” or “Machine is not working” in the form. A machine ID or location is enough; you do not need to have bought anything.

Who operates this machine?

Preflight Provisions, a locally operated service run by Joseph Reyna. The facility hosts the machine; we stock it, maintain it, and handle refunds.

Is this product suitable for me?

Check the product label for ingredients and allergens. A product being in the machine is not a recommendation for anyone’s dietary needs. If you live at the facility, follow the facility’s guidance.